Yes, our products are suitable for both hospitality businesses and households.

Palate & Plate provides product samples to commercial clients. We recommend trying a sample before placing a bulk order.

Some items on our website can be personalized. These usually require minimum order quantities, longer delivery times, and may incur additional fees. Please note that customized items are non-returnable.

To offer a broader product selection, some items on our website are not stocked in our warehouses. These special-order items are requested from the manufacturer, shipped to our warehouse with the next incoming stock, and then delivered to you upon arrival.

We strive to provide our customers with the most accurate specifications for each product. However, due to the nature of the manufacturing and processing of certain products, such as porcelain, there may be very slight and barely noticeable differences in dimensions, capacity, and weight.

Please contact a sales representative to determine if you are eligible for the minimum order requirement.

You can reach us by email at sales@palateandplate.com, and we will notify you of your order status.

Delivery times depend on item availability, your location relative to our warehouses, and the shipping method selected (standard, expedited, or guaranteed).

In-stock items typically ship within 1–2 business days. If you have a specific deadline, we recommend contacting us before placing your order. We’ll be happy to check product availability and provide
estimated delivery times to help ensure your order arrives when you need it.

Once an order is submitted, modifications or cancellations are not guaranteed. To request changes, contact us immediately.

To protect your security, all orders undergo verification checks before processing. This may result in a brief delay for some orders.
If we require additional information to validate your order, we’ll contact you via email.

Cancellations are not guaranteed after an
order is placed. To request a cancellation, contact us as soon as possible.

We take great care in packing orders, but mistakes can happen. If any items are missing, please contact us within 2 business days of delivery, and we’ll work quickly to resolve the issue.
For Common Carrier shipments, please note the following:
a – All shipments include a packing list.
b – You must check and count the number of each case against the packing list to ensure the total number of cases is correct before the truck driver
leaves your premises.
c – Clearly note any missing items on
the delivery receipt before signing.

Signing the receipt without noting missing items indicates you
accept the shipment as delivered. In such cases, we cannot guarantee
compensation or replacement.

d – Retain your copy of the
delivery receipt.
e – Contact us within 2 business days.

If you receive an incorrect item, please keep it unused and in its original packaging, and contact our Customer Solutions team. We’ll arrange to send the correct item or issue a refund. We may request photos of the incorrect item and will cover the return shipping costs.

You’ll receive an invoice by email when your order is placed and again after it ships.

Most in-stock items can be returned within 30 days of delivery, provided they are unused and in their original packaging. Customized and Special-Order items are non-returnable. Shipping fees from the original order are non-refundable. A 20% restocking fee will be deducted for commercial deliveries to cover restocking costs.

To return a product, please email us to request a Return Authorization Form.

Exchanges are accepted within 30 days of delivery for unused items in their original packaging. To initiate an exchange, please request a Prior Exchange Authorization Form.

Yes, a restocking fee of 20% of the item cost will be deducted for commercial deliveries to cover restocking costs.

We are located near Downtown Los Angeles area. Our Address is 4575 S. Maywood Ave. Vernon CA 90058

Yes, you can pick up your order at our warehouse by scheduling an appointment in advance.

Delivery times depend on item availability, your location relative to our warehouses, and the shipping method selected (standard, expedited, or guaranteed).

Shipping costs are based on the weight, size, and delivery distance of your order—not the order value. To reduce shipping costs, consider the following tips:

• Consolidate your order: Ordering multiple items at once can reduce the number of shipments.
• Choose standard shipping: Expedited or guaranteed services are more expensive.
• Order in bulk: Larger single orders may offer better shipping efficiency per unit.
• Ship to a commercial address: Some carriers charge extra for residential deliveries.
• Contact Us: We may be able to recommend the most cost-effective shipping option for your location.

A liftgate is a device located at the rear of a truck that lifts heavy cargo between the ground and the truck bed. It is especially
vital for locations without loading docks or forklifts—such as small businesses or homes—because it helps prevent product damage and worker injury by eliminating the need for manual lifting.

Limited access refers to delivery locations that are difficult for large freight trucks to reach, such as narrow streets or areas that
require extra time or special equipment. Carriers may charge additional fees for deliveries to these locations.

You may need to specify "limited access" in your shipping instructions if your location is difficult to reach—such as a
residence or business on a narrow street or an area inaccessible to large trucks.

Damage can sometimes occur during transit despite our careful packing. We work with carriers to seek reimbursement for damaged items, but signing the delivery receipt without noting any issues means you accept the shipment as-is, and compensation cannot be guaranteed.

If your items are damaged, please contact us within 2 business
days of delivery, and we will work to resolve the issue.

For Common Carrier shipments, please follow these steps:

a. Contact us within 2 business days of delivery to report any
damage.

b. Clearly note the damaged items on the delivery receipt before signing it. Signing without noting damages
means you accept the shipment in good condition, and we cannot guarantee compensation or replacement.

c. Keep a copy of the signed receipt for your records.

d. Retain the damaged items and their original packaging for inspection.

e. Provide photos of the damaged products to assist with the claim.

Orders are typically processed and shipped within 1–2 business days. Ground shipping usually takes 1–7 business days, depending on your location relative to our warehouses and the shipping method selected. Please note that deliveries around holidays may require an additional day. Standard ground and common carrier delivery times are estimates and not guaranteed.